Testimonials
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Just wanted to drop you a line to say thank you for your speedy service. The parcel arrived today,
Thanks for everything.
Chris Fuller
Chris Fuller
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A massive thank you to Sharon who took the trouble to go to the warehouse and measure the girth on a pair of Guideline Alta Sonic waders (3XL) which didn't feature in Guideline's sizing chart. I couldn't find any in Scotland to try on, but the measurement will fit me perfectly. Utterly delighted and a bargain at the price!
Good customer service is still available in the fishing world. Nice to see.
Marshall Garrett
Marshall Garrett
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F.A.O. Customer Service Manager
On two occasions in the last twelve months I have had cause to contact John Norris seeking help, the first for a broken rod tip on my Sage Rod and on the second occasion plastic clips to repair my Hardy Ultralite reel.
On both occasions my query was handled by Sarah, the service I received from John Norris, Sage and Hardy was first class; handled quickly, efficiently and with the minimum fuss with the added bonus of little or no charge.
Thank you again, with such exceptional customer service I am sure you will go from strength to strength.
Regards
Peter Hartland
Peter Hartland
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A big thank you to all ref my order #59091
That's what I call service with me ready for tomorrow’s trip down the river. Having moved away last year from the lakes back to Scotland I have certainly missed popping in to purchase my fishing tackle. It is nice to know that your online service is as good as the service I have received over the years in the shop.
Again thanks to all.
Martin Grimmer
Martin Grimmer
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Dear Trudie, Sarah and Kirsty,
Thank you all very much for the trouble you took to sort out my problem with the Utility jacket. This message is to receipt the fact that I have received the refund. Good, old fashioned, customer service and that means a lot these days. Please show this to your boss at some time around Christmas!
Kind regards
Richard Hiom
Richard Hiom
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Hi Trudie
Your range, prices has always been exceptional and I can now add customer service to the list. Sarah responded promptly and was extremely helpful and the speedy turnaround puts you above competitors. Credit where credit is due and your company deserves it.
Best Wishes
Willie Hailstones
Willie Hailstones
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I visited your shop today. Bought some waders a reel and bits. What a brilliant service I received, great staff and knowledgeable great experience thanks.
John Scarth
John Scarth
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Morning, just a thank you note regarding my experience yesterday, with the purchase of a Schoffel ptarmigan pro jacket. The sales guy was excellent very helpful and formative, obviously knew the products. The actual trying on of the garment and the very reasonable discount sealed the deal. This is good old fashioned sales, something the internet has taken off us. Please pass this on to your sales team.
Many thanks
Gerard Stinchon
Gerard Stinchon
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Just wanted to say thank you for the prompt delivery of this order, the converted sizing which is perfect (I was a bit concerned about it) and the refund of delivery as I have also separately ordered a jacket. It’s great service, great pricing, great products and clearly a great business. Thank you and I am looking forward to buying more from you in the future.
Dave
Dave
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Dear Sarah,
Many thanks for your patience and persistence, which are entirely in keeping with the outstanding levels of customer service that I have experienced with John Norris over the decades.
Yours,
Michael C-W
Michael C-W