Testimonials

Hi again Kirsty, my order turned-up this morning, thanks for your great customer service,

Regards

Doug Mcknight.

Doug Mcknight July 2018

Hi

Just got my order thanks very much for such great service. Must try & get up to see you again. 

Regards

Elaine

Elaine July 2018

Just a short note to thank you very much for your efforts in sorting out the problem with my Greys boots. I received a credit note for £74.41 this morning which is greatly appreciated, even though the boots were just past the one year guarantee date.

Well done and thank you.

Perhaps you would like to forward this to your boss. Another feather in the John Norris cap! Probably the best company I have ever dealt with when it comes to friendly, helpful, and efficient service.

Yours,

Mike Kirman

Mike Kirman July 2018

Hi Kirsty,

I received the jacket this morning and I'm very pleased with it as it fits perfectly. 

Thank you very much for your help yesterday. 

Best Regards

Graham

Graham July 2018

Good Evening Kirsty

Thank you for your great service it’s the second time I’ve used this service and found it to be a great experience, your customer service is really good, I will be using you in the future.

I have sent the jacket in the post at dinner time today, so you should receive the jacket soon,

Thank you again.

Kind Regards

James Handley

James Handley July 2018

Hi,

I would just like to say a massive thankyou to yourselves and especially James.

I came in to discuss and purchase my first salmon fly fishing setup and he was outstanding. I not only came away with a awesome setup, but a great deal and a very big grin indeed. His enthusiasm and expertise for the sport are incredible to say the least. 

I look forward to using yourselves in the future 

And will certainly be recommending John Norris. 

Thank you 

Best regards 

Matt Cupid

Matt Cupid July 2018

Dear Sirs

Just to confirm that I have received the replacement wading boots and to express my grateful thanks for your efforts on my behalf.

Despite being outside the twelve month warranty period, you nevertheless took the matter up with the suppliers who happily agreed to replace them.  Further than that, you then sent me the boots before yourself receiving a credit from the suppliers.

This is just one more example of the excellent service I have received from Norris' during the very many years I have been a customer.

When I enquired, you did not have in stock any Ocean 'waist' waders.  Perhaps you could let me know when they become available.

There is no rush with this one!

Thanking you again.

Yours faithfully

Timothy R. Conroy

Timothy R. Conroy June 2018

Hi Kirsty,

Thank you, I have been a customer of yours for several years. When people ask why, I point to outstanding customer service. My view has again been confirmed!

Best wishes,

Andrew

Andrew June 2018

Thank you very much for this. I will be back home on Friday and will sort out the paperwork and parcel to return. 

Your prompt and customer friendly response is much appreciated - that's why I like shopping at John Norris. 

Best wishes

Denise Ashton

Denise Ashton June 2018

Hi

Fantastic, thank you so much. What a pleasure it’s been dealing with yourselves. Very efficient.

Regards

Jane

Jane June 2018