Testimonials

  1. Hi again Kirsty, my order turned-up this morning, thanks for your great customer service,

    Regards

    Doug Mcknight.

    Doug Mcknight

  2. Hi

    Just got my order thanks very much for such great service. Must try & get up to see you again. 

    Regards

    Elaine

    Elaine

  3. Just a short note to thank you very much for your efforts in sorting out the problem with my Greys boots. I received a credit note for £74.41 this morning which is greatly appreciated, even though the boots were just past the one year guarantee date.

    Well done and thank you.

    Perhaps you would like to forward this to your boss. Another feather in the John Norris cap! Probably the best company I have ever dealt with when it comes to friendly, helpful, and efficient service.

    Yours,

    Mike Kirman

    Mike Kirman

  4. Hi Kirsty,

    I received the jacket this morning and I'm very pleased with it as it fits perfectly. 

    Thank you very much for your help yesterday. 

    Best Regards

    Graham

    Graham

  5. Good Evening Kirsty

    Thank you for your great service it’s the second time I’ve used this service and found it to be a great experience, your customer service is really good, I will be using you in the future.

    I have sent the jacket in the post at dinner time today, so you should receive the jacket soon,

    Thank you again.

    Kind Regards

    James Handley

    James Handley

  6. Hi,

    I would just like to say a massive thankyou to yourselves and especially James.

    I came in to discuss and purchase my first salmon fly fishing setup and he was outstanding. I not only came away with a awesome setup, but a great deal and a very big grin indeed. His enthusiasm and expertise for the sport are incredible to say the least. 

    I look forward to using yourselves in the future 

    And will certainly be recommending John Norris. 

    Thank you 

    Best regards 

    Matt Cupid

    Matt Cupid

  7. Dear Sirs

    Just to confirm that I have received the replacement wading boots and to express my grateful thanks for your efforts on my behalf.

    Despite being outside the twelve month warranty period, you nevertheless took the matter up with the suppliers who happily agreed to replace them.  Further than that, you then sent me the boots before yourself receiving a credit from the suppliers.

    This is just one more example of the excellent service I have received from Norris' during the very many years I have been a customer.

    When I enquired, you did not have in stock any Ocean 'waist' waders.  Perhaps you could let me know when they become available.

    There is no rush with this one!

    Thanking you again.

    Yours faithfully

    Timothy R. Conroy

    Timothy R. Conroy

  8. Hi Kirsty,

    Thank you, I have been a customer of yours for several years. When people ask why, I point to outstanding customer service. My view has again been confirmed!

    Best wishes,

    Andrew

    Andrew

  9. Thank you very much for this. I will be back home on Friday and will sort out the paperwork and parcel to return. 

    Your prompt and customer friendly response is much appreciated - that's why I like shopping at John Norris. 

    Best wishes

    Denise Ashton

    Denise Ashton

  10. Hi

    Fantastic, thank you so much. What a pleasure it’s been dealing with yourselves. Very efficient.

    Regards

    Jane

    Jane