I am just back from 2 weeks on the Naver where we couldn't fish due to lack of water. I had a day on Loch Hope on Thursday and managed to break a rod. I phoned yourselves on Friday morning to order a replacement (and another rod), explaining that I would only be home for a week before departing for the Deveron next weekend, and would appreciate a quick delivery. I returned home a day early, today, and was amazed to find that the rods were with a neighbour awaiting my return.
All I can say is very many thanks to all involved, customer service doesn't get any better.
I would take this opportunity to compliment you on the excellent customer service I have received yet again today.
Both Kirsty in sales and Ben in the shop could not have been more helpful when dealing with the repair of a damaged rod, I should include Sage who were also excellent.
First class customer culture across all departments.
I just want to say that your customer service is excellent. The lady I have been in contact with today couldn’t do enough.
I just received the order and arrived in perfect condition. I am pleased with Barbour's jacket and scarf. The jacket is very beautiful!
We appreciate your kindness and your interest in resolving the problem. If I buy my Barbour products again I will do it on your website. Now I have to wait for the cold to arrive in Barcelona to put on my Barbour jacket, because these days it is very hot in Barcelona.
I suppose you will be fresher with your temperatures!
Many thanks for your prompt reply.
My Barbour bag arrived this morning. Excellent service as usual from John Norris.
The bag is lovely and I am very pleased with it.
Rod delivered this morning. Great service. Thank you very much.
My boots have arrived!!
Very happy with them, Thank you
I just wanted to thank John Norris for the credit note I received yesterday for the Simms boots, returned for the attention of Simms. I think it is really kind of you to give refund and will be in the shop in the New Year to purchase another pair of boots and, no doubt, other items!!
Many thanks again. *And I spoke to such a charming girl who rang giving me an update.
Just to say thank you for the replacement rod tip for my Fario rod which you sent me this week. Swift response and rapid service very much appreciated, but that is what I have always had from John Norris.
Dear Customer Services,
My wife just brought back my 'as new' Hardy Zephrus rod that you provided a replacement section for. Just wanted to say how grateful I am for such excellent service from both yourselves and Hardy. Wonderful!
Yours sincerely (from one very happy customer)