Testimonials

  1. Hi Lorna 

    I received a brand new Schoffel Superlight jacket today. Thank you for your most excellent service. I really didn’t expect a new jacket, I have sent a thank you to Schoffel. That’s what I call customer relations
    PS:When can I expect my new Harkila Pro Hunter jacket size 36, purchased last week?

    Best Regards

    Ron Whitworth

    Ron Whitworth

  2. My parcel arrived today, thank you again for your service, I will recommend you to my shooting comrades.

    Best regards

    Jacob

    Jacob

  3. Good afternoon

    My replacement trousers arrived today as you said they would - brilliant service and a massive thank you from me.

    Janet

    Janet

  4. Thank you very much for the update, the funds are showing in my bank now.

    Thank you very much for dealing with my issue it has been an easy process all the way through thanks to the customer service team which have helped.

    Regards,

    Karl Chapman

    Karl Chapman

  5. I would like to express my thanks in the way your Staff handled the replacement of the top section of my Sage rod.

    My call to your office the day following the breakage resulted in a firm YES, you could handle the repair under the warranty. 

    The spare rod - John Norris Ni was ordered arriving the next day proving to exceed my expectation, real value for money.

    The repaired Sage safely returned last week to be used next month in New Zealand.  

    My sincere thanks to you all.

    Michael Baughan

    Michael Baughan

  6. Dear sir / madam

    I am contacting you to express my gratitude for the outstanding customer service I received from yourselves today. I contacted a female member of staff on the telephone this morning regarding a pair of Guideline Laxa waders which had begun to leak. I had lost the receipt but she worked hard to resolve the issue and spoke to David who said to pop in and resolve the issue. On arriving in the shop I was warmly welcomed by David who was busy serving another customer, he got another member of staff called Ben to deal with me who was superb, knowledgeable and extremely helpful.

    I came away absolutely delighted at the professional and extremely high standard of customer care. I would recommend John Norris to anybody! Absolutely top notch service and the above named staff are a credit to your company.

    Yours

    Mark Little

    Mark Little

  7. Yesterday I ordered a Musto jacket from your company. Not only was I given very good advice by your telephone sales lady but the jacket arrived within 24 hours!

    That is VERY GOOD service. Thank you. Please convey my thanks and praise to your telephone sales team, (and the M.D!)

    Thank you again,

    Rod Storey

    Rod Storey

  8. Dear Sirs

    I am just back from 2 weeks on the Naver where we couldn't fish due to lack of water. I had a day on Loch Hope on Thursday and managed to break a rod. I phoned yourselves on Friday morning to order a replacement (and another rod), explaining that I would only be home for a week before departing for the Deveron next weekend, and would appreciate a quick delivery. I returned home a day early, today, and was amazed to find that the rods were with a neighbour awaiting my return.

    All I can say is very many thanks to all involved, customer service doesn't get any better.

    Ian Ross

    Ian Ross

  9. I would take this opportunity to compliment you on the excellent customer service I have received yet again today.

    Both Kirsty in sales and Ben in the shop could not have been more helpful when dealing with the repair of a damaged rod, I should include Sage who were also excellent.

    First class customer culture across all departments.

    Peter.

    Peter

  10. Hi there

    I just want to say that your customer service is excellent.  The lady I have been in contact with today couldn’t do enough.

    Thanks,

    Stewart Deering

    Stewart Deering