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Testimonials

  1. I would like to record my thanks and let you know how helpful Kelly and Trudy have been to me this morning. Thanks again for the understanding and very efficient way that this disappointing situation has been resolved.

    Regards

    Maurice

    Maurice

  2. Dear John Norris

    I recently returned a fishing rod which broke on its second outing.  It was replaced on a no quibble basis with maximum assistance from your excellent team, so a special word of thanks to Trudy and Shannon.

    Keep up the good work!

    Best wishes

    Jonathan Green

    Jonathan Green

  3. Hi Kirsty, a big thanks to yourself and your colleague for going out of your way to help. Once again thank you for your great customer service.

    Kind regards,

    Nigel Forster

    Nigel Forster

  4. Hello!

    A big "thank you" to all the team there for getting my new drogue to me in time for my Scottish holiday!

    Great service, as usual!

    Best wishes to old friends, the "Three J's": John, James and Julian! (If the latter has not fully retired yet!)

    Richard Mason

    Richard Mason

  5. FAO Management 

    I would like to take this opportunity to again thank John Norris customer service for an absolutely first class service. I recently returned faulty hunter wellington boots and an exchange was organised no problem. You really make people feel they are valued. A special mention to Sarah who was excellent. Thanks again!

    Alan Jackson

    Alan Jackson

  6. Hello again,

    I want to thank you very much for your kindness and help. Parcel arrived and everything is perfect. It was a real pleasure to deal with you and I am sure we will meet again. By the way, I am very pleased by the quality and dimensions of the bag, great product anyway. Thanks a lot!

    Kind regards,

    Dan Catuneanu

    Dan Catuneanu

  7. Dear James,

    I have been coming to John Norris since about 1977 and have always enjoyed a high standard of service. You just had the small shop in those days but I think that Julian was there almost from that time. I just wanted you to know that the young men you have in the fishing tackle department are exceptional. I have made a few visits this year and David and Ben could not have been more knowledgeable about the products and they were also extremely obliging. I was served yesterday by another man (whose name I didn’t ask) and he also provided first class service.

    I found that when I was in business people were quick to complain but not very forthcoming when praise was warranted. My thanks to all at John Norris for over forty years of happy shopping.

    Yours sincerely,

    Julian Blincoe

    Julian Blincoe

  8. Dear Sir/Madam,

    I would like to thank everyone for the top service I received in your store last Tuesday morning. I purchased one of your NI Norris Switch Rods, A pair of Guideline Alta wading boots and a few other bits and pieces.

    The rod is superb quality for the price and your J Norris compact shooting head works well on the rod. I already own a John Norris Atlantic Salmon 12ft rod.

    The wading boots are sturdy, well made and fit nicely. Once again thank you very much for the great service and look forward to visiting you again soon. Wife permitting!!

    Regards

    Phil Harrison

    Phil Harrison

  9. Hi,

    I wanted to write to thank everyone at John Norris for their excellent service and for the advice I received, recently.

    I particularly want to thank David for taking time to discuss various options and for his recommendations. I’m delighted with the fly rod, reel and lines I received. I’m looking forward to using them next week on the River Wye.

    Many thanks,

    Stuart Gregory

    Stuart Gregory

  10. Hi James,

    I just wanted to express to you personally my gratitude for the excellent customer service I received today from two of your staff, namely David Garfoot and I believe Aaron (stocky dark haired chap).

    I purchased a pair of Simms freestone waders last September and despite light use they began to let in on a trip to the Tay this week. On further investigation it appeared one of the membranes had become detached on the inside. I contacted David earlier in the week and he advised me to pop in, which I did this afternoon.

    I wasn’t keen on getting another pair of Simms so the lads kept me right with what I should get instead. As normal, excellent customer service from your guys, I have come away delighted with the outcome.

    Top notch service once again from yourselves.

    Regards

    Mark Little

    Mark Little