Testimonials
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Great, thanks for working with me on this. It is so refreshing to find such helpful customer service. I hope to do business with you in the future and will recommend your shop to my friends.
Good fishing, Dan
Dan
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Always great service from J Norris – many thanks.
Adrian Francis
Adrian Francis
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Hello
I would just like to thank you very very much for the excellent service you have provided. My replacement boots arrived two days ago. Look forwarding to ordering from your company again in the near future.
Mirabel Lyons
Mirabel Lyons
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I would like to record my thanks and let you know how helpful Kelly and Trudy have been to me this morning. Thanks again for the understanding and very efficient way that this disappointing situation has been resolved.
Regards
Maurice
Maurice
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Dear John Norris
I recently returned a fishing rod which broke on its second outing. It was replaced on a no quibble basis with maximum assistance from your excellent team, so a special word of thanks to Trudy and Shannon.
Keep up the good work!
Best wishes
Jonathan Green
Jonathan Green
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Hi Kirsty, a big thanks to yourself and your colleague for going out of your way to help. Once again thank you for your great customer service.
Kind regards,
Nigel Forster
Nigel Forster
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Hello!
A big "thank you" to all the team there for getting my new drogue to me in time for my Scottish holiday!
Great service, as usual!
Best wishes to old friends, the "Three J's": John, James and Julian! (If the latter has not fully retired yet!)
Richard Mason
Richard Mason
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FAO Management
I would like to take this opportunity to again thank John Norris customer service for an absolutely first class service. I recently returned faulty hunter wellington boots and an exchange was organised no problem. You really make people feel they are valued. A special mention to Sarah who was excellent. Thanks again!
Alan Jackson
Alan Jackson
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Hello again,
I want to thank you very much for your kindness and help. Parcel arrived and everything is perfect. It was a real pleasure to deal with you and I am sure we will meet again. By the way, I am very pleased by the quality and dimensions of the bag, great product anyway. Thanks a lot!
Kind regards,
Dan Catuneanu
Dan Catuneanu
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Dear James,
I have been coming to John Norris since about 1977 and have always enjoyed a high standard of service. You just had the small shop in those days but I think that Julian was there almost from that time. I just wanted you to know that the young men you have in the fishing tackle department are exceptional. I have made a few visits this year and David and Ben could not have been more knowledgeable about the products and they were also extremely obliging. I was served yesterday by another man (whose name I didn’t ask) and he also provided first class service.
I found that when I was in business people were quick to complain but not very forthcoming when praise was warranted. My thanks to all at John Norris for over forty years of happy shopping.
Yours sincerely,
Julian Blincoe
Julian Blincoe