Testimonials

Good day,

Finally I have got my rod. Just wanted to admit, that it was real pleasure to communicate with you. Never before got in touch with such client friendly stuff.

Wish you all the best in the coming New Year.

With warmest regards,

Alfredas Songaila

Alfredas Songaila December 2018

Hi

Thank you for your response. My order arrived sooner than expected and my husband is delighted with his coat and glasses. Thanks also for combining postage. Will definitely be ordering from you again.

Kind Regards

Michelle Williams

Michelle Williams December 2018

Hi Lorna 

I received a brand new Schoffel Superlight jacket today. Thank you for your most excellent service. I really didn’t expect a new jacket, I have sent a thank you to Schoffel. That’s what I call customer relations
PS:When can I expect my new Harkila Pro Hunter jacket size 36, purchased last week?

Best Regards

Ron Whitworth

Ron Whitworth October 2018

My parcel arrived today, thank you again for your service, I will recommend you to my shooting comrades.

Best regards

Jacob

Jacob October 2018

Good afternoon

My replacement trousers arrived today as you said they would - brilliant service and a massive thank you from me.

Janet

Janet October 2018

Thank you very much for the update, the funds are showing in my bank now.

Thank you very much for dealing with my issue it has been an easy process all the way through thanks to the customer service team which have helped.

Regards,

Karl Chapman

Karl Chapman October 2018

I would like to express my thanks in the way your Staff handled the replacement of the top section of my Sage rod.

My call to your office the day following the breakage resulted in a firm YES, you could handle the repair under the warranty. 

The spare rod - John Norris Ni was ordered arriving the next day proving to exceed my expectation, real value for money.

The repaired Sage safely returned last week to be used next month in New Zealand.  

My sincere thanks to you all.

Michael Baughan

Michael Baughan October 2018

Dear sir / madam

I am contacting you to express my gratitude for the outstanding customer service I received from yourselves today. I contacted a female member of staff on the telephone this morning regarding a pair of Guideline Laxa waders which had begun to leak. I had lost the receipt but she worked hard to resolve the issue and spoke to David who said to pop in and resolve the issue. On arriving in the shop I was warmly welcomed by David who was busy serving another customer, he got another member of staff called Ben to deal with me who was superb, knowledgeable and extremely helpful.

I came away absolutely delighted at the professional and extremely high standard of customer care. I would recommend John Norris to anybody! Absolutely top notch service and the above named staff are a credit to your company.

Yours

Mark Little

Mark Little October 2018

Yesterday I ordered a Musto jacket from your company. Not only was I given very good advice by your telephone sales lady but the jacket arrived within 24 hours!

That is VERY GOOD service. Thank you. Please convey my thanks and praise to your telephone sales team, (and the M.D!)

Thank you again,

Rod Storey

Rod Storey October 2018

Dear Sirs

I am just back from 2 weeks on the Naver where we couldn't fish due to lack of water. I had a day on Loch Hope on Thursday and managed to break a rod. I phoned yourselves on Friday morning to order a replacement (and another rod), explaining that I would only be home for a week before departing for the Deveron next weekend, and would appreciate a quick delivery. I returned home a day early, today, and was amazed to find that the rods were with a neighbour awaiting my return.

All I can say is very many thanks to all involved, customer service doesn't get any better.

Ian Ross

Ian Ross September 2018