Returns Policy

UPDATE 30th MARCH

Message To Our Community, Covid-19 Update

Temporary Closure - In light of the current Coronavirus (COVID-19) pandemic, we have taken what we believe to be the right decision to temporarily shut down our operations. This is to protect our team, customers, and their families and to do all we can to help to prevent the spread of this highly contagious and deadly virus.

At John Norris, family and community has always been the most important thing to us. During these unprecedented times we want to reassure you that the health and safety of our customers, employees and their families continues to be our number one priority. Now is the time for us to come together and support one another more than ever.

We will do our utmost to keep offering you some fantastic deals over the coming weeks on our website and great content on our social media to keep you entertained and lift your spirits.

YOU MAY PLACE AN ORDER DURING THIS PERIOD BUT PLEASE NOTE PAYMENT WILL BE TAKEN AND GOODS WILL NOT BE DISPATCHED UNTIL IT IS SAFE FOR OUR WAREHOUSE TO RE-OPEN.

Please check our blog, website information pages and social media channels for more information.

PLEASE DO NOT RETURN ANY GOODS AT THE MOMENT At this difficult time when Royal Mail and other couriers are gearing up to deliver testing kits and essential items to very vulnerable people we recommend that you don't send parcels back. Any returns that have already been received into our warehouse with be processed immediately on our return to work.  Keep your proof of postage for any parcels already sent.  We have extended our returns period by 90 days and will review this again if necessary.

We’re doing all we can to navigate the unknown and will continue to be led by all Government and Public Health England advice, responding accordingly to the rapidly changing situation as advised by these experts.

We’d like to say a huge thank you to all our team for their hard work in these uncertain times and also to you, our customers, for continuing to support us. It’s not been easy for anyone and we’re lucky to have a ‘John Norris family’ that pulls together in troubled times.

Stay safe, well and look after each other.

John Norris


 

 

 

 

 

 


Refunds

We can only process refunds via the original payment method used for the purchase.


Distance selling regulations

Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. In this case we will issue you with a full refund however you will need to return the entire order at your own cost. In all cases, the goods must be in an unused and saleable condition with all tags and labels attached and will be inspected on their return.

If you decide to cancel the contract for your order with John Norris you must let us know in writing (email is fine), quoting your customer number.

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