Testimonials

I would take this opportunity to compliment you on the excellent customer service I have received yet again today.

Both Kirsty in sales and Ben in the shop could not have been more helpful when dealing with the repair of a damaged rod, I should include Sage who were also excellent.

First class customer culture across all departments.

Peter.

Peter September 2018

I just want to say that your customer service is excellent.  The lady I have been in contact with today couldn’t do enough.

Thanks,

Stewart Deering

Stewart Deering September 2018

Good afternoon!

I just received the order and arrived in perfect condition. I am pleased with Barbour's jacket and scarf. The jacket is very beautiful!

We appreciate your kindness and your interest in resolving the problem. If I buy my Barbour products again I will do it on your website. Now I have to wait for the cold to arrive in Barcelona to put on my Barbour jacket, because these days it is very hot in Barcelona.

I suppose you will be fresher with your temperatures!

Regards

Dolors

Dolors September 2018

Dear Lorna,

Many thanks for your prompt reply.
My Barbour bag arrived this morning. Excellent service as usual from John Norris.
The bag is lovely and I am very pleased with it.

Kind regards

Jane

Jane September 2018

Rod delivered this morning. Great service. Thank you very much.

Mick Seaton

Mick Seaton September 2018

Sir

My boots have arrived!!

Very happy with them, Thank you 

Great service.

D Thompson

D Thompson September 2018

Dear Sarah,

I just wanted to thank John Norris for the credit note I received yesterday for the Simms boots, returned for the attention of Simms. I think it is really kind of you to give refund and will be in the shop in the New Year to purchase another pair of boots and, no doubt, other items!!

Many thanks again. *And I spoke to such a charming girl who rang giving me an update. 

Best wishes,

Chantal Cookson

Chantal Cookson August 2018

Just to say thank you for the replacement rod tip for my Fario rod which you sent me this week. Swift response and rapid service very much appreciated, but that is what I have always had from John Norris.

Robert Ibell

Robert Ibell August 2018

Dear Customer Services,

My wife just brought back my 'as new' Hardy Zephrus rod that you provided a replacement section for. Just wanted to say how grateful I am for such excellent service from both yourselves and Hardy. Wonderful!

Yours sincerely (from one very happy customer)

Julian Golec

Julian Golec August 2018

Just to let you know my order was received the following day. Many thanks for your help and prompt attention. It's good to talk to people who know what they are selling. 

If you want to add my email address to your system please do.

Regards,

Peter Abrahams.

Peter Abrahams August 2018