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Testimonials

  1. Hi,

    I wanted to write to thank everyone at John Norris for their excellent service and for the advice I received, recently.

    I particularly want to thank David for taking time to discuss various options and for his recommendations. I’m delighted with the fly rod, reel and lines I received. I’m looking forward to using them next week on the River Wye.

    Many thanks,

    Stuart Gregory

    Stuart Gregory

  2. Hi James,

    I just wanted to express to you personally my gratitude for the excellent customer service I received today from two of your staff, namely David Garfoot and I believe Aaron (stocky dark haired chap).

    I purchased a pair of Simms freestone waders last September and despite light use they began to let in on a trip to the Tay this week. On further investigation it appeared one of the membranes had become detached on the inside. I contacted David earlier in the week and he advised me to pop in, which I did this afternoon.

    I wasn’t keen on getting another pair of Simms so the lads kept me right with what I should get instead. As normal, excellent customer service from your guys, I have come away delighted with the outcome.

    Top notch service once again from yourselves.

    Regards

    Mark Little

    Mark Little

  3. Just wanted to say I placed an order yesterday afternoon and it’s been delivered at 9.30am today. Excellent service from the moment I made the call to receipt of delivery. I’ve recently been fortunate to of been partnered with an assistance dog from Canine Partners & I will most definitely be recommending your firm to everyone I meet & look forward to shopping with you again soon.

    Kind regards

    Val Fisher

    Val Fisher

  4. Hello, I called into your store yesterday after travelling over from Newcastle to change a jacket I bought. I would like to say a big thank you to your staff who were very helpful, in fact I came away with another jacket so the trip was worthwhile.

    Many thanks and regards to you all.

    Dave Weir

    Dave Weir

  5. Goods received early Monday morning, great service as always from your company

    Thanks

    Adam

    Adam

  6. I would like to thank you for the excellent customer care and service you recently provided, in particular Kirsty. Is there somewhere I can leave you a 5 star recommendation?

    Kind regards

    Andy Worrall

    Andy Worrall

  7. Hi sales team

    Just a wee note to let you know that I have just received my order of lines, reel etc. They are excellent quality, also the service as always.

    Best regards

    Alexander Skakle

    Alexander Skakle

  8. I would like to thank you all for being so helpful in dealing with my recent order. Ben I'm so pleased with the service you afforded me and for all the work you did on my reel. This made my birthday for me and I will remember this forever. Give yourselves a great pat on the back, you all deserve it.

    Thanks again,

    Pete Green

    Pete Green

  9. Thank you for such prompt dispatch of my jacket. It’s just arrived and I’m really pleased with it. A very smooth and easy purchase.

    Thank you.

    Regards

    Ann (A very satisfied customer)

    Ann

  10. Dear Sales Team,

    Thank you for your email, I just received the delivery. The item I have bought was very nice and size fits perfectly.

    Thank you very much for your kind assistance, I would recommended to buy products from in the future for my colleague and friends.

    Kind regards,

    Ardly

    Ardly