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Testimonials

  1. Just wanted to say I placed an order yesterday afternoon and it’s been delivered at 9.30am today. Excellent service from the moment I made the call to receipt of delivery. I’ve recently been fortunate to of been partnered with an assistance dog from Canine Partners & I will most definitely be recommending your firm to everyone I meet & look forward to shopping with you again soon.

    Kind regards

    Val Fisher

    Val Fisher

  2. Hello, I called into your store yesterday after travelling over from Newcastle to change a jacket I bought. I would like to say a big thank you to your staff who were very helpful, in fact I came away with another jacket so the trip was worthwhile.

    Many thanks and regards to you all.

    Dave Weir

    Dave Weir

  3. Goods received early Monday morning, great service as always from your company

    Thanks

    Adam

    Adam

  4. I would like to thank you for the excellent customer care and service you recently provided, in particular Kirsty. Is there somewhere I can leave you a 5 star recommendation?

    Kind regards

    Andy Worrall

    Andy Worrall

  5. Hi sales team

    Just a wee note to let you know that I have just received my order of lines, reel etc. They are excellent quality, also the service as always.

    Best regards

    Alexander Skakle

    Alexander Skakle

  6. I would like to thank you all for being so helpful in dealing with my recent order. Ben I'm so pleased with the service you afforded me and for all the work you did on my reel. This made my birthday for me and I will remember this forever. Give yourselves a great pat on the back, you all deserve it.

    Thanks again,

    Pete Green

    Pete Green

  7. Thank you for such prompt dispatch of my jacket. It’s just arrived and I’m really pleased with it. A very smooth and easy purchase.

    Thank you.

    Regards

    Ann (A very satisfied customer)

    Ann

  8. Dear Sales Team,

    Thank you for your email, I just received the delivery. The item I have bought was very nice and size fits perfectly.

    Thank you very much for your kind assistance, I would recommended to buy products from in the future for my colleague and friends.

    Kind regards,

    Ardly

    Ardly

  9. Would like to thank you for exceptional customer service I received today, although initially disappointed that the rod I had ordered was out of stock, I was offered a replacement rod that has higher retail price at no extra cost, I gratefully accepted the offer. I have shared this on Facebook groups and already received positive feedback, best comment was, John Norris offer unparalleled customer service, other retailers should take note, as I have recently returned to fishing after long break ,I have many items to be replaced ,so see you soon.

    Kind regards,

    Dan Pinner

    Dan Pinner

  10. Hi,

    "Been shopping here for a number of years - top quality products at sensible prices. Staff are extremely knowledgeable and helpful, not to mention patient with elderly customers dithering about what to buy! Fantastic service when my Shoeffel jacket needed the front press studs sorting out. Took me a while to try unsuccessfully to track down the original payment (in case it was still in warranty) but Sarah couldn't have been more helpful. Eventually had to send it away to be repaired at cost but it was back in a few days at no charge and was then sent to me by J Norris, also FOC. So top marks to Schoeffel and J Norris for outstanding customer service."

    Thanks,  Richard Taylor

    Richard Taylor