I just wanted to say how impressed I am with how incredibly well you handled my issue with a pair of Harkila boots.
From the beginning of the phone call I was left reassured that my complaint was being taken in an efficient manner and that a resolution would be expedient.
The returns process was fully explained, I received my FREE returns label within minutes and I now have a pair of thus far waterproof boots within a week of returning my defective pair.
Having had to use my 15year old pair of boots through a very wet week, I am hugely relieved to have received my replacement Harkilas.
I really don’t think you could have done anything more for me. Truly fantastic service.
Well done to all.