Stephen Morgan

Dear Sirs, 

I just wanted to say how impressed I am with how incredibly well you handled my issue with a pair of Harkila boots.

From the beginning of the phone call I was left reassured that my complaint was being taken in an efficient manner and that a resolution would be expedient.

The returns process was fully explained, I received my FREE returns label within minutes and I now have a pair of thus far waterproof boots within a week of returning my defective pair. 

Having had to use my 15year old pair of boots through a very wet week, I am hugely relieved to have received my replacement Harkilas.

I really don’t think you could have done anything more for me. Truly fantastic service.

Well done to all. 

Kind regards

Stephen Morgan