Just a short note to thank you very much for your efforts in sorting out the problem with my Greys boots. I received a credit note for £74.41 this morning which is greatly appreciated, even though the boots were just past the one year guarantee date.
Well done and thank you.
Perhaps you would like to forward this to your boss. Another feather in the John Norris cap! Probably the best company I have ever dealt with when it comes to friendly, helpful, and efficient service.