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Testimonials

  1. Could you please pass on my sincere thanks David who works in the fishing dept. came in with absolutely no clue on the right line to purchase that would help me with my poor casting. David talked me through the options and demonstrated the various types of lines. I took the line out yesterday on the South Tyne and my casting and distance has improved by 200%. D Nixon

    D Nixon

  2. I have received the replacement rod today, I would just like to thank you very much for your quick and excellent response and great communication. I will certainly use yourselves in the future and recommend you to anyone. Many thanks Kind regards Mr Grange

    Mr Grange

  3. Hi there Just to let you know that received the above order in record time…amazing service thanks. However although both wader boxes were marked ‘small’, on opening, one wader was actually medium. No worries though as there was very little difference in size and my friend was quite happy with the fit. I thought I would let you know for your records as you may have a small in a medium box! Many thanks again for superb service Regards Janet

    Janet

  4. I must congratulate you on your prompt service. I ordered by phone at 2.00PM yesterday afternoon and it arrived before 10.00AM this morning. Thank you very much and well done. W Williams

    W Williams

  5. I ordered a 7wt P3 fly rod on Monday it came on Wednesday. I went fishing that afternoon to try it out. It gets 10-10 for the price, well done John Norris. The wife paid for it even better. Ged Moran from Kirkham

    Ged Moran

  6. Hi Rob. At the start of the year you converted my Diawa Osprey sea trout rod to a Switch Rod, by adding an extension to the handle. I tried it out yesterday and it is a joy to use. Many thanks once again. Kind regards. Mike Gaston.

    Mike Gaston

  7. Hello Customer Services Today I had a surprise in my office ﾖ I got a new oracle switch rod by parcel service. Two weeks ago I had only a broken peace off a rod ﾖ now I have a completely new rod? Is it real? I hope it`s not a dream. Thatﾒs a very nice service. Thank you very much. Best regards Frank Sommer

    Frank Sommer

  8. I recently bought a John Norris P3 9ﾒ6ﾔ #7 Fishing Rod. What an amazing little rod! I used it yesterday along with the John Norris P3 WF7 floating line that came free with the rod. I found the rod very light in the hand with a nice easy casting action and could put a full line out with very little effort. Special thanks to Rob for recommending it. John Bunting

    John Bunting

  9. Dear Mr Norris, I just wanted to drop you a line to tell you how thrilled I am at the way I have been treated by everyone Iﾒve come into contact with in your company. For many years my father and I have fished together in Scotland. Living in London as we do we always factor in a stop at your shop in Penrith as an essential part of our trip. Over the years I have bought everything from waders and boots to rods, reels, flies, wading sticks etc. etc. This June we travelled up to the Lochy and, as we always do, stopped at Penrith. For some years we have suffered from very low water on the Lochy and, as an ﾑinsuranceﾒ against this I bought a Hardy Zenith 9ft 7 weight rod and a reel and line to go with it. As it turned out no insurance was necessary and we had a great week with good water throughout. One thing was clear though, that the little Zenith would be no use to me on that river. I decided to see if there was anything that could be done about it – knowing that it was my fault for choosing the rod and to my amazement Mark said that it was no problem, to send it back and to choose another one. I dithered, I procrastinated, I put Mark through the hoops – he was always charming and helpful and extremely knowledgeable. Eventually I was handed over to the girls in sales and the great experience continued. I ordered a new rod – a Zenith 9ft 5wt – and it was Fedexed to me but arrived a day late because Fedex couldnﾒt work out my address. Nevertheless I received a refund for the delivery. The two Sarahﾒs, Kelly and Kirsty have all been a joy to deal with. They have been so helpful. Lastly, I can honestly say that I have never received customer service like this and will tell everyone that shopping at John Norris is like combining a trip to the ultimate fishing ﾑsweet shopﾒ with Negly Farson himself holding your hand whilst choosing the tackle and flies. Please convey my thanks to all your staff and then thank you for creating such a wonderful business. Yours sincerely, Alex Schneideman

    Alex Schneideman

  10. A big thank you to the Tele-sales lady who very kindly went to the trouble of trying on the pairs of Hunter Royal Balmoral Boots. The size 6 are perfect as you recommended. Thanks William Watson

    William Watson