Testimonials
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Dear Mr Norris, I just wanted to drop you a line to tell you how thrilled I am at the way I have been treated by everyone Iﾒve come into contact with in your company. For many years my father and I have fished together in Scotland. Living in London as we do we always factor in a stop at your shop in Penrith as an essential part of our trip. Over the years I have bought everything from waders and boots to rods, reels, flies, wading sticks etc. etc. This June we travelled up to the Lochy and, as we always do, stopped at Penrith. For some years we have suffered from very low water on the Lochy and, as an ﾑinsuranceﾒ against this I bought a Hardy Zenith 9ft 7 weight rod and a reel and line to go with it. As it turned out no insurance was necessary and we had a great week with good water throughout. One thing was clear though, that the little Zenith would be no use to me on that river. I decided to see if there was anything that could be done about it – knowing that it was my fault for choosing the rod and to my amazement Mark said that it was no problem, to send it back and to choose another one. I dithered, I procrastinated, I put Mark through the hoops – he was always charming and helpful and extremely knowledgeable. Eventually I was handed over to the girls in sales and the great experience continued. I ordered a new rod – a Zenith 9ft 5wt – and it was Fedexed to me but arrived a day late because Fedex couldnﾒt work out my address. Nevertheless I received a refund for the delivery. The two Sarahﾒs, Kelly and Kirsty have all been a joy to deal with. They have been so helpful. Lastly, I can honestly say that I have never received customer service like this and will tell everyone that shopping at John Norris is like combining a trip to the ultimate fishing ﾑsweet shopﾒ with Negly Farson himself holding your hand whilst choosing the tackle and flies. Please convey my thanks to all your staff and then thank you for creating such a wonderful business. Yours sincerely, Alex Schneideman
Alex Schneideman
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A big thank you to the Tele-sales lady who very kindly went to the trouble of trying on the pairs of Hunter Royal Balmoral Boots. The size 6 are perfect as you recommended. Thanks William Watson
William Watson
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Hi, Just a note to say thank you for the replacement mug you have sent – it arrived today. First class customer service provided by all at John Norris. Regards, David Hind
David Hind
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I received my order today 04/06 many thanks for you excellent service. Regards Ron Cheetham.
Ron Cheetham
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Hi. I just wanted to compliment you on your P2 & P3 fly lines. I have 5 of them and they really are excellent, I canﾒt fault them in any way. I have used many different brands costing up to 10 times more than yours and they just donﾒt compare, well except Snowbee lines which are also superb. I will recommend your lines to any fellow fluff chuckers any day. Regards Matt.
Matt
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Just like to thank you for your swift service and for an excellent jacket Thanks Olvin Burnside
Olvin Burnside
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Dear Sir or Madam just a small note to thank you for your service and also the super fly lines Iﾒve just purchased, you were kind enough to inform me when I ordered them there was a delay, that was kind, many thanks Iﾒm delighted with the service and the lines, all the very best James Stonehouse
James Stonehouse
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Thank you for the replacement Rod very good customer care. Regards Barrie Payne (Happy Customer)
Barrie Payne
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Just to say a big thank you To Whom It May Concern regarding order no: 299200. Received today as requested at my fatherﾒs address. All credit to you – Great customer service. Many thanks once again for your help. Peter Thomas
Peter Thomas
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Hi, purchased the new upgraded Musto Keepers jacket at the start of last season, what a superb jacket this has turned out to be! Worn at least three times a week all season, beating and shooting. It has come through without a mark, totally waterproof and bramble proof plus excellent value, thank you. Regards. Mick Jean
Mick Jean