Testimonials
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No inquiry, just a massive thank you for your sales team, your reception team & your despatch team, ordered G4z waders day before yesterday, I was informed promptly that they had missed the post that day, that was ok at least I knew what was happening, arrived 0940 this morning perfect, thank you all so much great effort pleasure doing business with again. Colin Nicholl
Colin Nicholl
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Boots arrived this morning. Superb product. Superb service. Thank-you. Regards, Ian Graham
Ian Graham
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Afternoon, order arrived today. Again very pleased with service and quality of the product. Well done John Norris. Sue Sudlow
Sue Sudlow
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Dear John Thank you so much for a wonderful helpful service, I rang up late Thursday afternoon and explained to a lovely helpful lady that I needed some breeks for a dayﾒs partridge shooting I had somehow managed to forget about this Saturday and my old ones must have shrunk and after a few minutes sorting me out my beautiful breeks landed on my door step the next day around lunch time Friday. I must add they are fantastic and fit like a glove. Many many thanks I will be back. Cheers Luigi x
Luigi
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Hi just to thank you for your excellent customer service. My replacement wellies arrived last week Nicholas Holloway
Nicholas Holloway
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I would like to take the time to say thank you for your excellent customer service, I called to explain about some Harkila boots which are a replacement pair and already have a small leek. I was enquiring whether they were still in warranty, which they were. The lady explained that I could look at another pair of boots or be sent replacement Harkila boots, to which I wanted Harkila boots again. I explained that I was shooting this Thursday and need to keep the old pair until after this shoot. The lady then said that I could have a replacement pair sent free of charge on a 24Hr courier, and that she would arrange for my old boots to be collected after my shooting trip, just in case the new boots did not turn up. I found your customer service excellent, and thought that I must write to thank you. I will continue to use John Norris with confidence. Many Thanks Alastair Bloomfield
Alastair Bloomfield
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I recently order online, which was dispatched quickly, but had to phone to redirect delivery. The sales team did as requested most efficiently.
31/08/13
Anthony
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Thank you received yesterday Lovely prompt service Kind regards Janet Knight
Janet
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Thanks for all your support. Despite issues around couriers not turning up originally, and then our receptionist (who I actually asked about this during the week but even that didnﾒt make her remember the package in the cupboard), we have got there in the end. Your after sales support has been excellent, since none of the issues have actually been in any way due to you! I really appreciated your efforts throughout. I will be back for more (hopefully without the logistical issues outside our respective control). Please also thank Kirsty. Kind regards Will McIntosh
Will McIntosh
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Dear Mr Norris, We called at your shop last week on the recommendation of a friend, wanting to buy a gift for a Swedish fisherman whilst knowing nothing about the subject ourselves. You were immensely helpful and set about choosing a box and a selection of English chalk stream flies to go in it, explaining all about them with enthusiasm! You even suggested that we could engrave his name on the lid to ‘finish it off’ We were so impressed with your warmth and interest, despite our complete lack of knowledge, and wanted to thank you for the fantastic service you gave us. Hopefully, as a result, we will be able to give him a unique and memorable gift. Diana Mitchell
Diana Mitchell