Testimonials
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Dear Sarah The rod was collected by Fed Ex as you promised. To my surprise the replacement rod arrived yesterday I was very impressed and would like to thank you and your Company for your excellent attention in this matter. Regards Bob Astbury
Bob Astbury
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I would to say a big thanks to customer service department regarding returning some hunter wellington boots. Your returns form was easy to read and fill in. In all it took about a week to have the money returned to my account. Thanks very much Ben Heath
Ben Heath
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Hi Richard Just to let you know my coat arrived just as I came back from work and I am thrilled. Had a very quick try on and all seems to be in order. Thank you very much for such a wonderful prize and for your lovely personal, friendly service and extremely speedy delivery. Kind Regards A very happy Cathy!
Cathy
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A big thank you to Sarah for sorting out a new pair of Simms waders for me to replace a defective pair bought from you some months ago which had developed a leak in a seam. Also big thank you to Simms for standing by their products, it will be remembered. Well done all. Mr Howard Clarke
Howard Clarke
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No inquiry, just a massive thank you for your sales team, your reception team & your despatch team, ordered G4z waders day before yesterday, I was informed promptly that they had missed the post that day, that was ok at least I knew what was happening, arrived 0940 this morning perfect, thank you all so much great effort pleasure doing business with again. Colin Nicholl
Colin Nicholl
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Boots arrived this morning. Superb product. Superb service. Thank-you. Regards, Ian Graham
Ian Graham
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Afternoon, order arrived today. Again very pleased with service and quality of the product. Well done John Norris. Sue Sudlow
Sue Sudlow
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Dear John Thank you so much for a wonderful helpful service, I rang up late Thursday afternoon and explained to a lovely helpful lady that I needed some breeks for a dayﾒs partridge shooting I had somehow managed to forget about this Saturday and my old ones must have shrunk and after a few minutes sorting me out my beautiful breeks landed on my door step the next day around lunch time Friday. I must add they are fantastic and fit like a glove. Many many thanks I will be back. Cheers Luigi x
Luigi
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Hi just to thank you for your excellent customer service. My replacement wellies arrived last week Nicholas Holloway
Nicholas Holloway
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I would like to take the time to say thank you for your excellent customer service, I called to explain about some Harkila boots which are a replacement pair and already have a small leek. I was enquiring whether they were still in warranty, which they were. The lady explained that I could look at another pair of boots or be sent replacement Harkila boots, to which I wanted Harkila boots again. I explained that I was shooting this Thursday and need to keep the old pair until after this shoot. The lady then said that I could have a replacement pair sent free of charge on a 24Hr courier, and that she would arrange for my old boots to be collected after my shooting trip, just in case the new boots did not turn up. I found your customer service excellent, and thought that I must write to thank you. I will continue to use John Norris with confidence. Many Thanks Alastair Bloomfield
Alastair Bloomfield