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Testimonials

  1. Thank you for your prompt & efficient service, my wife is happy with her new wellies. Regards John Harrison

    John Harrison

  2. Just received order of moleskin trousers (ordered last Thur). Excellent quality for money & fast delivery. Thank you, Regards John Harrison

    John Harrison

  3. Dear Sarah Brennand, Thank you so much for your quick response and management of the situation. I look forward to receiving the refund, and will definitely order from you again. Thank you for your help. Sincerely, Lesley Ebbensgaard

    Lesley Ebbensgaard

  4. No enquiry – just thanks! Good old fashioned customer service as always. My order of an Airflo 10′ #6/7 has just arrived. Thanks for the advice Alex and it looks good to me. I hope I get it attached to a fish tomorrow. Regards Richard Hiom

    Richard Hiom

  5. Hi folks I had purchased a rod that was in the sale online over a weekend, that I was really looking forward to receiving. I was contacted by staff on Monday to advise that unfortunately it had sold out prior to my order. I was disappointed but staff had immediately offered me the sale rods direct new replacement for the same purchase price or a refund. I was afforded time to consider the option and accepted their proposal. I would like to highlight the outstanding customer service from John Norris and other shops could take a leaf out of their book!!! Kind regards Raymond Smillie

    Raymond Smillie

  6. Dear Miss Westgarth Just a short email to thank you for your prompt and efficient way you dealt with the return of a faulty pair of boots and the refund offered Best wishes Jennifer John. Sent from my iPad

    Jennifer John

  7. Just a quick line to thank Rob for really great customer service I got today. He could have really “padded” my basket, but instead offered me genuine advice. I will recommend you to anyone. Many thanks Keith R Stanley Ps. On the way home I called off at Helwith Bridge and landed a nice RB on my new Hardy rod.

    Keith R Stanley

  8. Dear JN Sales Team My order was delivered this morning, thanks very pleased with my stuff! Thanks again for your continued good service Kind Regards Jon Berg

    Jon Berg

  9. Good afternoon. I have just received my 2 reels and fitted lines. I only ordered them on Friday! Fantastic stuff ladies and gentlemen, I’ll certainly be back. Chris

    Chris

  10. Dear Sarah, Small order GREAT service- many thanks! Kind regards Lars I have been shopping at JN for over 10 years now

    Lars