Testimonials
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Hi, Goods received, fantastic service. Thanks very much Mike Gribble
Mike
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Hello Sarah Just a quick email to say a big thank you to yourself and staff at John Norris. Very pleased with the level of service I have received, and the speed of turnaround to sort my problem with the defect on the Hunter boots, excellent. Many Thanks & Kind Regards David Entwistle
David Entwistle
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You recently sent an order to a Mr Peter Dickinson, to the Panmure hotel, Edzell. The wading boots were for myself, I am more than happy with the ones you sent and will not want to change them. As we were on a fishing trip, any boot was better than my damaged ones and all 9 of us were especially impressed with the note attached to use the boots and exchange later. I would like to thank you for the prompt delivery and customer care – we were all suitably impressed. Many thanks, Mike.
Mike
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Dear folks at Sales, A big thank you for sending me the WF7 P3 fly line which has arrived safely today Best wishes, Michel Green
Michel Green
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To John Norris, Thank you for sorting out the problems with my Vision Reel and Spools, and returning them safely to me Yours sincerely Ian Sykes.
Ian Sykes
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Not an enquiry just a profound thank you for replacing my broken rod tip at no cost. Excellent service. As my friend in Cumbria had told me, ‘John Norris is the John Lewis of outdoor gear’ Graham Brown
Graham Brown
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One week ago I had a problem with my new rod. After contacting your sales team it was collected from my home, the problem rectified and the rod returned to me all within a week. Thank you so much, your after sales service is second to none and the sales team are absolute professionals. James Cattermole
James Cattermole
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Many thanks to your Sales Manager who replaced, at no charge, the centre section of my Sage trout rod. I purchased the rod from you back in July 2012 and was delighted to receive such courteous service when I called into your shop last Friday. Also thanks to the Sage Company Regards Derrick Fillingham
Derrick Fillingham
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Hi Sarah Thank you very much indeed for sending me, free of charge, a new line to replace the one I returned to you. I am very grateful to you and sorry that it took me so long to realize that the original was not genuine I will continue to patronise John Norris and I am impressed with your indulgence, especially on this occasion. Yours sincerely Stephen Lodge
Stephen Lodge
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Dear Sir / Madam. Please convey my utmost thanks the gentleman who took my Order for a 2nd hand hardy Zenith 10ﾒ 4 piece rod, and helped with obtaining the two brass stoppers that were missing, they have been delivered and are fine, also the lady who phoned me to say that you had them and would be posted asap, she was very helpful also. Once again a big Thank You and I will certainly be calling again. Yours sincerely Bernie Coles
Bernie Coles