Testimonials
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Three weeks ago David from your fishing staff gave me, a novice, great advice and set me up with a trout rod, reel and the rest of the kit. Today I caught my first fish, a 4lb rainbow!! He will remember me as the man who could not decide on the Greys GR 30 at 9″ or 9’6″. Please thank him for me and wish him luck in his exams and his marketing career. He is a credit to himself and John Norris. Mr Peter Smart
Mr Peter Smart
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Hello John, Thanks for your quick efficient service, My P3 fly rod and line arrived this afternoon it look’s good hope to do a bit of fishing with it soon. Thanks again I will highly recommended. Cheers Tom Ashton
Tom Ashton
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Thank you for your prompt & efficient service, my wife is happy with her new wellies. Regards John Harrison
John Harrison
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Just received order of moleskin trousers (ordered last Thur). Excellent quality for money & fast delivery. Thank you, Regards John Harrison
John Harrison
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Dear Sarah Brennand, Thank you so much for your quick response and management of the situation. I look forward to receiving the refund, and will definitely order from you again. Thank you for your help. Sincerely, Lesley Ebbensgaard
Lesley Ebbensgaard
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No enquiry – just thanks! Good old fashioned customer service as always. My order of an Airflo 10′ #6/7 has just arrived. Thanks for the advice Alex and it looks good to me. I hope I get it attached to a fish tomorrow. Regards Richard Hiom
Richard Hiom
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Hi folks I had purchased a rod that was in the sale online over a weekend, that I was really looking forward to receiving. I was contacted by staff on Monday to advise that unfortunately it had sold out prior to my order. I was disappointed but staff had immediately offered me the sale rods direct new replacement for the same purchase price or a refund. I was afforded time to consider the option and accepted their proposal. I would like to highlight the outstanding customer service from John Norris and other shops could take a leaf out of their book!!! Kind regards Raymond Smillie
Raymond Smillie
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Dear Miss Westgarth Just a short email to thank you for your prompt and efficient way you dealt with the return of a faulty pair of boots and the refund offered Best wishes Jennifer John. Sent from my iPad
Jennifer John
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Just a quick line to thank Rob for really great customer service I got today. He could have really “padded” my basket, but instead offered me genuine advice. I will recommend you to anyone. Many thanks Keith R Stanley Ps. On the way home I called off at Helwith Bridge and landed a nice RB on my new Hardy rod.
Keith R Stanley
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Dear JN Sales Team My order was delivered this morning, thanks very pleased with my stuff! Thanks again for your continued good service Kind Regards Jon Berg
Jon Berg