Testimonials
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Dear Madam, This exactly why you receive so many good reviews: you thoroughly check the order, provide alternatives and you communicate quickly. I must say that this kind of customer focus has become quite rare but am happy to see it still exits! Enjoy your weekend. Kind regards, Philippe van de Voort
Philippe van de Voort
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Itﾒs a thank you, my order arrived today very nice shirts haven’t tried them on yet but they look the biz. Thank you once again. James Lloyd
James Lloyd
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Thanks Sarah, and thanks also for the excellent customer service. Best regards Robert Hyde
Robert Hyde
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Dear Sir / Madam, You recently replaced my Simms G3 waders which failed during the 1 year guarantee period. I would like to congratulate you on an excellent customer service which, was executed in a swift and efficient manner. I shall continue to use and recommend your goods and services to others. Well done and thank you again. Best regards, Michael Brown
Michael Brown
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I picked up the package from local FedEx warehouse just 1 hour ago. The reels and their packages were unharmed and really stunning looking when held in hands. Thank you for good customer support and all the patience on my questions/worries. Say thanks and greetings for everyone in the shop from a happy customer in Finland. Yours Olli T�ckman
Olli T�ckman
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Good morning. Just a quick email to thank you for the excellent service provided with my recent order. Best regards, Richard Hirst
Richard Hirst
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Ordered a spinning rod yesterday about 2 p m. It arrived this morning just before nine!! What brilliant service Many thanks Mike Carter
Mike Carter
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Dear John Norris, The Guideline rod that I ordered from you yesterday arrived safely, by courier, this morning. Thank you for your usual superb service. I wish every retailer (not just of fishing gear) was like you! Louise du Boulay
Louise du Boulay
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Just a line to say thanks for your prompt attention. Order received yesterday. Regards, Donal Ryan
Donal Ryan
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Dear Sir or Madam I am sure you get plenty of negative feedback! I would like to redress the balance. You have just replaced my broken P3 fly rod without quibble and by return of post. A very impressive service thus ensuring I will continue to buy all my fishing and outdoor gear from your organisation till the day I die! Would you also be kind enough to include in your most excellent shop the following a bank a supermarket a hospital parking fines offices British Telecom and the tax office Obviously you may have to enlarge your premises but the benefit to the UK as a whole would be enormous. with very many thanks Jamie Buchanan
Jamie Buchanan