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Testimonials

  1. Good afternoon,

    Just to say thank you for the Harkila Torridon jacket you sent me.  The jacket is perfect - I look forward to the colder weather returning again!
    Thank you very much for your excellent service - a nice ambience online, good communications, secure packing, speedy delivery.  All much appreciated.  I do hope we will find an opportunity to order from you again.  
    Kind regards,
    Matthew Thomas

    Matthew Thomas

  2. Dear Team

    Thank you so very much for replacing my boots.  The new ones were received yesterday.
    Thank you for your great service.

    A Bell

    A Bell

  3. Hi, I would just like to say a huge thank you to everyone at John Norris for their outstanding customer service. It is very much appreciated and refreshing in this day and age that a company cares so much about their customers.
    Thank you all.
    Chris

    Chris

  4. Thank you for sending the Barbour gilet so quickly.   It's just right and I'm delighted with it.

    Christine Thwaites

    Christine Thwaites

  5. Thanks for your service its great and I will recommend highly in future and look forward to ordering again.
    Sent from my iPhone
    Luke Grice

    Luke Grice

  6. Good afternoon Kirsty
    Socks have arrived. Thank you for your help I appreciate it.
    Kind regards
    Robert Lister

    Robert Lister

  7. Hi, I just wanted to thank John Norris (In particular Sarah) for your excellent service in locating a part for my Dad’s Sage reel which was his 90th birthday present from me bought from you. He is now 94 and still fishing three times a week.
    Thanks again
    David Wright

    David Wright

  8. Afternoon Sarah
    I have today had a request for my card details so that the refund for my recent purchase can be actioned. I would like to say how impressed I am with the customer service that I have received in relation to my request. I am a college lecturer and this is one of the areas that I teach so I hope that this indicates just how much the level of service has made an impression on me. I will certainly be using you as an example of how it should be done in future. Many thanks.
    Regards
    Jacqui Barclay

    Jacqui Barclay

  9. Just a quick email to say thanks for the brilliant service for my order for the 3 rods.

    Stuart Walker

    Stuart Walker

  10. Please be advised, Mat and David in the stores and Sharon in reception have provided me with excellent service.
    They went the extra mile, to delight me with a Hardy Marksman 13ft 8 weight.
    There is also a vote for the favourite angling store on Salmonfishingforum.com. John Norris is right up there.
    Please keep up your high customer service standards.
    Much appreciated
    Steve Jones

    Steve Jones