Testimonials » Uncategorized

  1. Thank you ever so much for your prompt response in dealing with my faulty Seeland boots. I received the replacements on Thursday last week. This is a great example of good customer focus and support and I want to thank you again for such a high standard of customer care, Yours Faithfully, Lyn Powell

    Lyn Powell

  2. Hello Kirsty, Thank you so much for all your help, you’ve been so kind. Thank you for reserving the items, I will be call by Tuesday of next week to place the order for the two items. I’ll also be ordering the Barbour slip lead for our little spaniel. Once again thank you for all you help, itメs a shame that not every company has such great customer service. Kind Regards, Louise Preece

    Louise Preece

  3. Hello I ordered Le Chameau boots plus a Barbour jacket and a Barbour Gilet from you a couple of days ago….Surprise, surprise, within 48 hours the goods were here in the Channel Islands and all are fine. (Subject to our Daughter trying on the boots). Excellent service, thanks very much. Gerry Tattersall

    Gerry Tattersall

  4. Dear Kirsty Again thank you for your quick and helpful response which shows excellent customer care. Thank you too for refunding the postage. Hopefully it will get through to us this time. Kind regards Nick Macklon

    Nick Macklon

  5. Not an enquiry but a big thank you to Kirsty for getting my new Barbour jacket to me in double quick time and for refunding the postage after a security tag was left in. It did get back to me in time and kept me dry on a very wet Saturday near Tetbury. Kirsty your customer service was exemplary and very welcome in a world that seems to care less day by day. I have already talked about it to other Guns and it will keep me returning to John Norris. Thank you, Martin Waite

    Martin Waite

  6. Many thanks for all your help, absolutely fantastic customer service!!! Kind regards Nicky Marmion

    Nicky Marmion

  7. To the Sales Team Many thanks for my order placed on Monday and delivered at 9am this morning. What can one say about such excellent service, just wish you were closer to us. Brilliant. Again many thanks, all we have to do now is to put them to good use. Best regards. Stuart Hartland.

    Stuart Hartland

  8. Must compliment you not only on the speed of service but also the quality of your own P3 Stealth fly line. Just tried it out with the new rod, absolutely top draw! Hope I’ve ordered your catalogue (Christmas fast approaching) Kind regards JB Cole

    JB Cole

  9. Dear Sarah, Thank you for arranging the speedy delivery of the boots which must have come back into stock as I received them yesterday. They are perfect. Kind regards Socrates


  10. Just returned from picking up my order from JN Penrith. Ended up buying two jackets, a jumper and a gadget. Why…..because I was made to feel welcome and relaxed and the young lady let me try different sizes to make sure I was happy with my purchases. Good old fashioned friendly service. Many thanks. Peter Atkinson Preston

    Mr Peter Atkinson