Message To Our Community, Covid-19 Update update - Orders, Deliveries and Returns
CAN I STILL ORDER ONLINE?
Yes you can, we have a small family team working hard to process your orders as quickly as possible.
We are offering some great lockdown deals on our Website, the best way to hear first is to sign up for our newsletter or follow us on Facebook and Instagram.
WHEN WILL I RECEIVE MY PARCEL?
To safeguard our employees, our warehouse operation has dramatically reduced staffing levels to enable them to implement strict social distancing measures and ensure that meticulous hygiene and cleanliness rules are followed.
We are only able to offer standard delivery, your parcel will now be delivered within 10 working days from the time you placed the order. We’re sorry for any inconvenience this may cause, but we hope you can appreciate that this was a necessary decision to ensure the safety of ours and our partner’s employees.
TAKING THE WORRY OUT OF RETURNS
We know that thinking about returning products right now can be quite stressful, so any John Norris orders placed from 1st February 2020 will qualify for an extended returns period of 90 days with immediate effect. Our standard returns policy rules still apply, but we hope this will make life a little bit easier.
We are working reduced hours and less days to stay safe, couriers are experiencing delays and high volumes at hubs so you may want to wait to return your goods when lockdown is over, we will honour your returns and extend our returns period if necessary.
We are working our way through returns. Currently it may take up to 20 days to process your refund.
Please contact our customer service team at firstname.lastname@example.org if you have a faulty item and they will assist you.
Please make sure anything faulty is properly cleaned as we will not be able to handle any items that are not washed and have any dirt on them. Unfortunately we will have no choice but to return these to you.
Most of our suppliers are now closed and we may not be able to deal with your return until they re-open. Faulty goods will take longer to process as they will be kept in a holding area for 5 days before processing.
STAYING IN TOUCH
Our customer service team are working from home so unfortunately our phone lines are currently closed. However, we have a small but dedicated team dealing with all of your enquiries via email email@example.com, We’ll try and respond as quick as we can but please bear with us as we have severely reduced staffing levels.
We would like to say a big thank you to all our John Norris community for your support and patience during these difficult and uncertain times.