Customer Testimonials

Here at John Norris we always aim to provide the best service to all our customers wherever possible so please see below some of the positive feedback we have received recently:-

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Dear Kirsty, Thank you very much for the quick response and, more important, for the solution! That’s true Customer Service! Once again, thank you! Kind regards Tobias Näck
Tobias Näck August 2017
All Thank you very much for the great service and speed in dealing with these waders. I always knew your customer service was first class, but this is even better than I was expecting when I received my replacement waders today. Please thank all concerned, pity you’re not any nearer to West Yorkshire. Thank you Gavin Platts
Gavin Platts August 2017
Dear JN, Thank you for your reply and looking in to the issue. Much appreciated. A perfect response. Regards, Lloyd
Lloyd August 2017
To the John Norris team in sales and returns. I would just like to thank the above team for their speedy and efficient service dealing with the leaking waders. A new pair arrived on Monday as promised which allowed me to have a splendid day on the river yesterday. I caught quite a few fish and stayed dry. Many thanks for a super service. Regards to all James Jackson.
James Jackason August 2017
I just receive my Hunter Balmoral II boots and they fit perfectly. So thank you very much too all your team. Best regards Patrick Vetter
Patrick Vetter July 2017
Hi, Just a quick email to thank you for the quick delivery of my rod (Hardy Jet switch - 11ft, 6-7). I'm very pleased with it and the price was an absolute bargain. All the best. Laurie Harper
Laurie Harper July 2017
Just to say how much I appreciated the service I received last Sunday when bringing in a pair of boots purchased from you, now with a loose sole. These were instantly replaced for which I am extremely grateful. Regards Roger Alwen
Roger Alwen July 2017
Line received & very grateful. Plan on loading the line later today. Your staff in your store were brilliant in providing very useful info & all in good humour & without any pressure. A big thank you. John Whurr
John Whurr July 2017
Just a quick thank you for the great customer service i received from you guys over the last few days. I ordered a new shooting head and running line and the running line turned up wrong as it had the wrong sticker on it. 1 quick phone call and the correct item was here for 11AM this morning and ready for fishing tomorrow. Great stuff guys and thanks again. Richard
Richard Rendall July 2017

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