Dear Kirsty, I have checked through all the items you shipped out to me and everything looks fine. I have also checked my Card Account and I can see that the refund has been made. I just wanted to say that the service I have received from both yourself and Mr Norris has been excellent. All the reels have been checked as requested and your shipping time was also first class. If you could pass my thanks onto Mr Norris who kept me informed about adjustments made to my order by phone. Hope you and all the staff at John Norris have a great Christmas and a prosperous New Year. Kind regards, John