Terms & Conditions

Payment can be made by Credit or Debit cards directly from the pages of this site. All payments must be in Pounds Sterling. No payments will be charged on cards until your order is processed.

Delivery within the UK is charged on all orders as shown within these pages. The delivery costs may vary dependent on promotional offers in place but the amount to be charged will be shown on the final total before the customer can proceed with the order. In proceeding with the order it is deemed that the customer agrees with the quoted delivery costs. Delivery on Overseas orders are charged at cost. The ordering system does not calculate this charge but customers will be emailed the cost requesting confirmation of acceptance before the order is processed.

We endeavour to carry stock of all our range but delivery times may vary depending on the goods involved and the time of year. Should any item ordered not be available from stock every effort will be made to quote a realistic delivery time.

Prices quoted are inclusive of VAT. The VAT will be deducted from any orders placed and delivered outside the EU.

Responsibility for Local Taxes and Duties on orders sent VAT free, lie with you the customer.

Secure Payment by Credit Cards. Credit card details are encrypted and kept in our secure encrypted gateway. We do not have access to your personal information. These details are not retained once a transaction is complete.

Our prices are competitive, but if you are offered goods at discount or Special Offer prices by our competitors we may match the price. You are a valued customer. We will gladly exchange or refund any unused goods if you return them to us within twenty eight (28) days of receipt.

Returns Policy

We will gladly exchange or refund any unused goods if you return them to us in a saleable condition within 28 days of receipt. Simply post your goods back to us in an unused condition, in their original packaging with any labels attached, together with a copy of your invoice and a covering letter explaining your requirements, the goods are your responsibility until they reach our warehouse.

If in doubt, please call us for advice on 01768 864211.

Postage will be charged on all goods returned for exchange. This does not affect your Statutory Rights.

If you are returning Faulty Goods, please return them in a clean condition as we are unable to accept any soiled goods.


Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us.

In this case we will issue you with a full refund however you will need to return the entire order at your own cost.

In all cases, the goods must be in an unused and saleable condition with all tags and labels attached and will be inspected on their return.

If you decide to cancel the contract for your order with John Norris you must let us know in writing (email is fine), quoting your customer number.

Orders by Post:

If you would prefer to send an order by post please send payment with your order. We accept either Cheque, Postal Order, Bankers Draft, Access, American Express, Delta, Mastercard, Maestro, Solo, Visa, Visa Electron or Bank Transfer.

PLEASE MAKE ALL CHEQUES PAYABLE to: John Norris of Penrith and send to 21 Victoria Road, Penrith, Cumbria CA11 8HP.

Gift Vouchers will need to be sent to us to enable us to exchange them for goods.

Opening Hours:

Mail Order:

Monday to Friday 9.00am to 5.30pm
Saturday 9.00am to 3.00pm


Monday to Saturday 9.00am to 5.30pm
Sunday 10.00am to 4.00pm
Open all Bank Holidays Except
The Early May Day, Christmas Day
Boxing Day and New Years Day

Second Hand Tackle:

We sell quality second hand tackle.

We have a very large turnover of second hand tackle, so if you require anything in particular and cannot see it in the Secondhand Products Section of this site, please telephone us as we may have what you require in stock.

If you prefer, you can leave your name and address with us, and we will inform you when any relevant items become available with no obligation to yourself.

We purchase quality second hand tackle.

If you have any second hand tackle you are wanting to sell, just write, call or telephone the shop and if we are interested we would be pleased to make you an offer, on subsequent inspection.

Part Exchange:

We part exchange good quality tackle.

If for one reason or another, you are not happy with any item(s) of tackle you are using at the moment, why not bring them into the shop or call us for a quote, and if we are interested, part exchange the tackle for new.

All transactions are deemed to take place within the United Kingdom and subject to the relevant United Kingdom Laws.

John Norris of Penrith has taken every care in the preparation of the content of this website and any email newsletters, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website or in emails. All prices are displayed inclusive of VAT.

All goods remain the property of John Norris of Penrith until paid for in full.

Data Protection. Customer details are retained for the sole purpose of notifying them of sales promotions by John Norris of Penrith and are subject to the rules of the Data Protection Laws of the UK.

All queries, requests or complaints should be directed to Mr. John Norris and will be dealt with by him personally.